Zammad
Sistema de tickets de código abierto
Made in the EU
Price: From €9
0 votes
European alternatives to Freshdesk.
There are 4 European alternatives to Freshdesk, a tool from India (Atención al cliente), with each company’s country and compliance in plain sight.
The alternatives
Deskpro
Helpdesk en la nube o instalado
Price: Free trial
0 votesTrengo
Todos los canales de atención en una bandeja
Made in the EU
Price: From €299
0 votesAnswu
By NativeEU
Respuestas automáticas por WhatsApp para negocios.
Made in Spain
Price: Paid only
0 votes
Why look for a European alternative to Freshdesk?
Freshdesk belongs to a company headquartered in India, outside the European Union. If you store personal data of customers or staff there, the GDPR treats it as an international transfer and requires additional safeguards. With a European provider, the contract and the data stay under European rules and courts.
3 are from companies headquartered in the European Union and 1 from other European countries, such as Switzerland, Norway or the UK, with their own legal framework: each listing says so.
What to check when choosing
For customer support, check which channels it brings into one inbox (email, chat, WhatsApp, phone), whether it has a knowledge base and how it charges per agent.
Alternatives to other tools
The alternatives, by directory category
- Customer support (4)
Questions.
Why look for a European alternative to Freshdesk?
Freshdesk belongs to a company headquartered in India, outside the European Union. If you store personal data of customers or staff there, the GDPR treats it as an international transfer and requires additional safeguards. With a European provider, the contract and the data stay under European rules and courts.
What European alternatives to Freshdesk are there?
There are 4 in the directory: Zammad, Deskpro, Trengo, Answu. They come from Alemania, Reino Unido, Países Bajos, España.
Which is the most voted European alternative to Freshdesk?
None has votes yet. The 4 alternatives will be ranked by the votes of the people who use them.
How do I know whether an alternative to Freshdesk complies with my country’s rules?
Each listing separates what the maker declares from what we have accepted with the URL where we checked it. Only what is accepted counts as verified.
Suggest an alternative.
Do you know another European alternative that is not listed here?
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